SLOW SLOW SLOW (Slower than this)

Out of 10

I am an hbc petinsurance since 2013, I always make my payments on time (Never had to use the insurance since September 2014).
I had to wait 4 weeks before receiving a confirmation that they had received my claim...I was not reimbursed because it was less than the annual deductible. 2 Weeks ago I sumbitted a claim, and I still did not get any response from them. THEY ARE EXTREMLY SLOW, SLOW SLOW. I have never experienced anything like this before.

Anyway, I will change my pet insurance next year, and please do not select this company for your pet if you want a fast and responsive service !!! WORST SERVICE EVER WITH AN INSURANCE COMPANY.

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Claim Amount
$100 - $500


Age of Pet
1 - 8

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Posted: 10/27/2016

Yes, this insurance company is very slow in processing the claims. PLUS a deductible before you actually get reimbursed for your claims? STUPID.... really? So I never get my money back for my claim...they are a rip off and I am looking elsewhere for pet insurance.