Our 10 year old otherwise healthy and happy shih Tzu had a seizure and began acting very lethargic. Our primary vet referred us to a specialist that was able to diagnose her problem and get her on an appropriate treatment plan. Healthy Paws Insurance gave us assurance as we made decisions for our sweet little shih Tzu. Today, McKenzie is getting more active and has been seizure free, we are very happy to have made the switch from another insurance carrier. Healthy Paws processed our claims in timely and accurate manner. Further, the team reached out via email to check on her after a few weeks. Customer service at its finest. Thanks team for your help during this scary time!