Had to take my dog to emergency center becasuse they didn't have an appointment time available. It cost us $600 to have our dog put to sleep that night with congestive heart failure. The emergency hospital notified our Banfield Vet for us. Not a phone call or anything stating they were sorry he died. However, I can't seem to cancel the plan because I need to pay $37.95 monthly through December and he died in May.