I started with Petplan not to long ago. I can say that the staff are extremely friendly and accommodating. However, I did come across some issues when I had to file a claim when my puppy was puking and her stool coming out with blood and mucus. Although, everything came out perfectly fine, the vet bill was still out of my budget. I was told by petplan that they don't cover these fees until after a 14 day wait or a year. Can anyone provide me with more information on this?