This plan is misleading and deceptive. Although I had my dog on this plan for over 4-years (because I did like the vet), I wish I would have gone with my instinct and recommendations from friends not to continue with this plan. My plan was renewed in May of 2015. My dog had to be put down last week. Although I only used $120.00 worth of services, I was told I have to pay the remaining $283.00 for the year. Not one penny was covered to have my dog put down. So to add insult to injury, I will have to pay the remaining amount to cancel. That is simply a rip-off. My recommendation is DO NOT USE BANFIELD.