Our dear Golden Retriever needed emergency care after a stint at the kennel. To thoroughly diagnose his condition, which was heading downhill quickly, many tests, oxygen, medicines, etc were needed....and that was all before any "big decisions" may have needed to be considered. Fortunately, our dog began to recover and tests showed he has pneumonia but nothing else. We put in our claim to PetPlan at a time when we were still understanding the new level of care for our pet. Stressful time. Shortly afterwards we heard we would be receiving ALOT back from PetPlan. Thank you for letting us comfortably care for our pet.