I cannot be done with this stupid service soon enough. I fell for the STUPID USELESS puppy wellness plan that pretty much only covers the sterilization of my dog. Don't miss an appointment or they well charge you an additional fee for a shot that was supposed to be included in my plan that I'm paying for monthly! He's been enrolled in the stupid plan that i pay for monthly only to be seen 5 times out of the year! I'm so confused as to why I'm paying $40 a month. Not to mention every time I call to make an appointment the staff is extremely rude and short, they never have any appointments, always put me on hold. Once I get to his appointment they have us wait 10-15 minutes before we can even be seen! I'm counting down the days until my contract is over. And definitely looking for some place more convienant and less expensive and more useful than this stupid waste of space.