Our 16 year old cat started losing weight. After a few visits to the vet, we realized that she has some serious dental issues. I can't believe how extremely expensive extractions can be, and without our Petplan insurance, we would have had a difficult time paying for her care. Melissa was absolutely wonderful (!!) as she helped get our pre-authorization paperwork through quickly. Katie is scheduled for surgery now, and the vet is optimistic that she will be painfree very soon. Thank you Petplan!! You are the best! I highly recommend your company!!