Trupanion claim experience

Out of 10

We lost our only two dogs this past year. Decided to insure our puppy for many reasons. One of them being to be sure if something went wrong with her, she could get the care she needed. Especially being we still have thousands of dollars of vet bills to pay off for our two that we lost. After a little research, we opted for a policy with Trupanion. Our puppy is 7 months old. She very acutely started squinting in her left eye. It would tear up and became very red and inflammed. It looked very uncomfortable. We got her into a specialist quickly. I got the pre-approval from Trupanion quickly and got her scheduled for surgery. This wasn't an emergency but was time sensitive. She was uncomfortable and it could've progressed to an ulcer if left untreated. Trupanion updated me via email about receiving documents, and when/if they needed further information. The day after her surgery they emailed that her payment for her claim is being processed and would be in our checking account within a week. At the very beginning of all of this I called in to get preliminary information on what to do. The lady I spoke with was very pleasant and knowledgeable. I feel like I am going on and on but the entire experience was easy, didn't take too long, and really took the stress off. It has been a hard year as far as loss in our home and having the insurance and their excellent customer service really helped get us all through it! btw...Clementine has instant relief from surgery and is doing great. :)

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Eye problem

Claim Amount
Over $1000


Age of Pet
Under a year

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