With my poor guy needing surgery once for eating foreign items I decided to bite the bullet and buy Pet Insurance. I liked the options of this insurance over the various other pet insurances. I called and write away my Deuce was covered. A week later Deuce was in need of yet another surgery after being so careful! Dogs will be dogs and that's what an agent told me when I called. My claim process went super quick and I had no issues! I even had a courtesy call seeing how Deuce was doing and to make sure I was happy with the process. I even get calls from time to time just to do a quick check in when they don't have to. Would highly recommend!! They let me choose my package with no pressure to get the better one, they were just happy to have our dog covered instantly!