I have had 24pet Care ever since I adopted my terrier mix from a local shelter. She is now over 12 years old (much too old to be covered under another insurance ). Initially, the response to any claims I made were slow, but here of late it has become ridiculous. I submitted a claim for over $1300.00 as of July 2, and became a bit concerned because I didn't get the usual follow up to my claim submission, which incidenty was faxed to them. Out of curiosity, I called them and they told me they needed "updated" health information. What is with this? They have more health information on my dog than my GP has on me, and they need more "up-to-date" health information. When I questioned WHY they needed more health information, and they saw I was a bit upset, the agent (who, I must admit, was very pleasant) came up with the response that they requested the Veterinary Team to fax them all the updated information. I still don't get it.........all the updated information was submitted with the claim......I was in the office when it was submitted. Will someone please tell me what I am missing out on here?