Just had surgery done to my boy Riley, and Petplan stood by everything they said they would. I had insurance through the ASPCA before with my other dogs and what a headache it was. It wound up costing me more money out of pocket than it was worth. This is my first claim with Petplan and they have stood by me no headache whatsoever. I especially want to thank Kim Borbone she was very professional and genuinely caring about my animal. I will never deal with anybody else ever again when it comes to my pets insurance coverage. Thank you for all your help and concern it is greatly appreciated.