I find the Trupanion claims process to be quick. I submitted a claim and it was processed the next day and my claim payment was in my account in 2 days. I received emails with the status of my claim and detailed explanation of what is covered or not and why. For a condition which a claim has already been processed, completion of a long claim form is not required so no need to repeat information that you have already submitted. I have received this level of service each time I have a claim for my 2 dogs. I am very pleased.