Prompt service for a significant claim

Out of 10

At 9 months of age, our English Bulldog (Ollie) was diagnosed with prolapsed urethra a condition causing him serious blood loss and surgery was an immediate requirement. A brief telephone call to Pets+Us served to confirm coverage for the required surgery. Post-surgery, we filed our claim with Pets+Us via a very straightforward electronic claims procedure and the claim was processed promptly with cheque received within 2 weeks. We are well pleased with the level of service and professionalism re how our claim was handled by Pets+Us.

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prolapsed urethra
Claim Amount
Over $1000


Age of Pet
Under a year

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Posted: 04/24/2015

Thanks very much Colin, I certainly hope that Ollie is doing much better now, it sounds like it was a scary time for the both of you. I’m very pleased to know that we were able to assist you and that you received your reimbursement quite quickly. If I can ever be of any personal assistance to you please don't hesitate to contact me. My email address is and my direct line is 905-247-5401. All my best to you and Ollie - Randy