I purchased the wellness plan for my cat years ago. While he was well - no problem. Recently he became ill and I had to say good-bye to my best friend/fur husband of 19 years and now I am being told that I have to pay for the additional time left on plan over $300. Why punish people for taking care of their pets. If my friend/fur husband had become ill and died later in the year then I would not have had to pay anything extra. I asked to speak to a supervisor and was transferred to voicemail. I called back explained the situation and was told that the representative has the authority to cut the amount owed by 50%. NO. NO. NO. I do not want to be punished for taking care of my friend. We don't treat humans this way. Was transferred to another vmail. Waiting to hear back.