Don't let your friend die on Wellness Plan

Out of 10

I purchased the wellness plan for my cat years ago. While he was well - no problem. Recently he became ill and I had to say good-bye to my best friend/fur husband of 19 years and now I am being told that I have to pay for the additional time left on plan over $300. Why punish people for taking care of their pets. If my friend/fur husband had become ill and died later in the year then I would not have had to pay anything extra. I asked to speak to a supervisor and was transferred to voicemail. I called back explained the situation and was told that the representative has the authority to cut the amount owed by 50%. NO. NO. NO. I do not want to be punished for taking care of my friend. We don't treat humans this way. Was transferred to another vmail. Waiting to hear back.

Did you find this review helpful?
Death of a friend
Claim Amount
$100 - $500


Age of Pet
Over 8 years

Leave a comment

Enter the characters shown in the image.