I received my reimbursement check in the mail within 10 days of filing my claim. They covered everything that my policy said they would. I want to thank and congratulate Healthy Paws on a job well done! I even received a follow-up email to see how my puppy was doing after her surgery. I was preparing myself to have to fight, as I have very little trust in most insurance companies based off of experience and what I have heard from others. However, Healthy Paws has shown that I have made the correct insurance choice for my pets!