They Did the Right Thing

10
Out of 10

Bohdi broke two teeth in September and the extraction and medical procedure was more then $500. When our vet did the procedure they also cleaned his teeth. The initial response from Embrace basically said they could not cover the cleaning and anesthesia because it was not part of and "accident". I spoke with them and they asked for a letter of support from our vet. They wrote explaining that the cleaning was an important part of the procedure for the broken teeth. Embrace reconsidered and payed a significant portion of the bill. I understand their original position and think it was really very good of them to reconsider based on more information.

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Injury/illness
broken teeth
Claim Amount
$500 - $1000
Breed

Mixed Breed

Age of Pet
Over 8 years

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