Relief in a time of sadness

Out of 10

When my partner and I adopted a little kitten that we would later name Charles, he was a rescue, but was given a clean bill of health with no apparent pre-existing medical conditions. Three weeks ago, he broke his arms and we opted to have him undergo surgery, the best but, admittedly, the most expensive option. It was only an option because we had insured Charles with Pets Plus Us.
Unfortunately, two weeks into his recovery, he broke a third limb. This incident we did witness, and we were able to see that this break was due to a fall from a very low height. For that reason, our vet actually advised that he was quite possibly suffering from a rare bone disorder. A full diagnosis would have been near impossible (they have to go down to the DNA level for that), but we regardless decided that we should probably let Charlie go, to avoid the risk of having him go through any more suffering.

It’s ultimately a really sad story, but Pets Plus Us did make this whole thing a lot more bearable, and at the very least, it gave us two more weeks with our cat. It was an awfully big payout for a policy we only held for maybe three months. I'm obviously now a huge advocate for pet insurance. We'll be signing up with Pets Plus Us again when we get our next cat.

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Claim Amount
Over $1000


Age of Pet
Under a year

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Posted: 12/15/2014

Hi Lily, I'm so very sorry to hear about the difficulties that Charles endured during his short life. From reading your post I could tell that Charles had been adopted into a loving home. I'm glad that we were able to assist with the medical bills, although like you, we would have preferred a happier ending. We wish you all the best and if I can ever be of any personal assistance please don't hesitate to contact me at or at 905-247-5401.