Every claim I have submitted has been reviewed and paid expeditiously. Having an English Bulldog, I felt insurance was warranted and needed. They provide different policy options and based on the one I chose, all was reimbursed in accordance with my plan and without incident. All too often, one feels that one can be "insurance poor" and I gambled on my intuition to put Murphy on a policy and I have no regrets. Without Pets Best my credit card would have a much higher balance and Murphy was able to recoup his higher quality of life with less pain and suffering. Thank you Pets Best, for being there.