I submitted a claim for my dog Max when the vet found a lump on his leg and had to remove it and test it to determine whether it was cancerous. I submitted the claim shortly after the visit and received notice within less than a week of the amount that was covered by my policy. I was really surprised by the fast response. I also liked the fact that they followed up to see how Max was doing. It made me feel like I was dealing less with an insurance company and more with a company that really cared about my pet.