Fantastic customer service

10
Out of 10

Well it all started with my English Cocker Spaniel - Penne deciding to eat one of the cat's toys. She ended up with a bowel obstruction and required emergency surgery late on a Monday night into Tuesday. She sailed through it all beautifully. I picked her up on Thursday and dropped by my vet's office on Friday to provide them with the information for filing my claim with Healthy Paws. They faxed the information and the next day I received an email from Healthy Paws telling me that my claim had been received and was being processed. The following day I received another e-mail telling me that my claim had been processed and approved. I received my check the following Tuesday 14 days after they received the necessary documentation. They even followed up with a very personal e-mail inquiring how Penne was doing after her "belly surgery". I can't say enough good things about this company and have been telling all of my pet owner friends about them. I had a different insurance company with my last dog and was not at all satisfied with them. I did a lot of research before deciding on Healthy Paws and am so happy with my decision.

Did you find this review helpful?
Injury/illness
bowel obstruction
Claim Amount
Over $1000
Breed

English Cocker Spaniel

Age of Pet
1 - 8

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