We feel so lucky for our incredible veterinary care and for having Healthy Paws insurance! Our dog, Griffin, ate a sock last week and needed emergency surgery to remove the blockage. If we didn't have this insurance, we might have had to make a very difficult decision the night we brought griffin in for treatment. A $5000 bill was not easy to cover, but knowing that I was going to be reimbursed for almost all of it made it possible for me to afford his surgery without worrying about paying my mortgage or putting food on the table.
My claim was processed in under 24hrs and the customer service was exceptional. I spoke with multiple people over the phone to make sure everything would be covered and they could not have been nicer to me during a really difficult time for me and my wife. I received notification that my reimbursment check had been sent within 4 days of submitting my claim and I received 3 wonderful follow up emails from the staff at HPI checking on Griffin to see how he was doing. I wish human health insurance worked this well!!
I will NEVER purchase any other type of pet insurance!!!