We have a puppy, at the time 8 months old, and she tries to get into everything and "taste" everything, to put it mildly. One day, we noticed she was sluggish, and had diarrhea that was reddish in color and took her to the vet. After some medication and special food that we could only get as a prescription from the vet, she recovered in about a week. The bill came to about $460 and after the $100 deductible and the 90% coverage, we received a check for about $265. We were surprised that the food was not covered because it was not available to us except as a prescription item. I would have thought that it would be covered, but they said it was not. Very disappointed in that. But other than that, they seemed to honor everything that was explained to us in the policy, as best as we could recall.We had reviewed several policies with other companies literature on their pet coverage, but we thought this one included the best coverage, so we purchased it, and so far, we still feel this way.
John & Sue Beattie from Bellingham, MA