Good Customer Service Makes a Difference

8
Out of 10

I called to discuss the rate increase and received very bad customer service. I called back to cancel the insurance. After talking to Joe Koenen, he explained the reason for the rate increases in simple terms, and he helped me find a rate that met my budget. He was kind, professional, and empathetic with my concerns. That's all I wanted.

Did you find this review helpful?
Injury/illness
Claim Amount
Under $100
Breed

Bichon Frise

Age of Pet
1 - 8

Leave a comment

Image CAPTCHA
Enter the characters shown in the image.