My poor chihuahua mix got out and was hit by a car with severe head trauma - this was my one and only claim so I called no less than 3 times during the week he was in the emergency. Sadly he passed away and I had racked up a bill over $7k which I used other savings to cover. I contacted Petplan and they worked quickly to expedite my claim and even did a tribute to him on their Facebook page, super sweet, really do care. We will be back and recommending them to all our friends!!