We have been so fortunate to have found Pets Best. This is our second pet to have been insured by the company and they have been wonderful. Both pets had to have hip surgery and Pets Best was right there with all the help we needed. Last pet became ill on a Friday night and we went to University Of Florida veterinary school for treatement. It was so nice to say "we don't care" when they would say "this procedure may be a little costly."