Happy with claim processing

9
Out of 10

We have 2 small dogs and after being completely healthy for over 3 years, they both suddenly had health issues that necessitated multiple vet visits and medical procedures for both. I have been completely happy with the reimbursement of all of these claims, and appreciate the email updates during the processing. At one point I didn't understand the status indicated on one pending claim on their Embrace portal, and a customer service representative explained it fully and quickly by email. My only dissatisfaction is with the price of the premium for us this year; we are a military family and after living in the central US have been transferred to southern California and our premium prices were increased astronomically due to our geographic area.

Did you find this review helpful?
Injury/illness

Eye problem

Skin problem

Claim Amount
$500 - $1000
Breed

Dachshunds

Age of Pet
1 - 8

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