Received a trial package for a kitten I adopted from a rescue. Made claims in June 2014 for vet bills. Got back assessment excluding a portion of the claim saying they don't cover this type of illness ( originally I was told there were no exclusions). Then when I called they changed the reasoning saying it was a pre existing issue. What wouldn't be pre existing on a rescue kitten with 6 weeks coverage!?!?!?!?! Isn't the purpose of the trial to protect rescue adopters from unknown costs?????Anyways it took 3 months. Not the 4 weeks originally indicated to get a response from the first claim. Then my vet called to further discuss the rest of the bill first week of September and when I called today (October 27) they are telling me no call had been made to dispute claim?!?!?!
I am so glad I did not buy into the policy. If this is how they service plan holders who are testing a service out to later buy, I can only imagine how I would be treated when they have nothing else to gain!!!
Instead I have started a savings plan with the fees I would have paid which btw adds up to over $600 a year which is far more than I'm sure they would ever pay out anyways