Almost immediate review of claims and rapid payment. Superb on-line and mobile claims submission system. Remarkably caring and sympathetic staff - they really care about you, your dogs, and getting them the best possible care We had one Golden with a long battle with bladder cancer and very expensive medical and surgical treatment...not only were all claims paid within days, but when our girl finally lost her battle we received a sympathy card signed by all the staff members that had helped us. There could not be a better pet insurance company. We now have all of our dogs insured with Healthy Paws, and the peace of mind it gives us is priceless. I have recommended HP to all of my friends with pets and will continue to do so...you cannot do better.