I've been waiting weeks for them to pay my claim. They keep asking for more records. They should have them all by now. I know they're trying to dig up something that makes a bacterial infection a pre-existing condition. We spent $14000 getting our dog better. The $5000 Pet's Best is supposed to cover sure would be nice. They've already denied our claim for our other dog's tooth extraction claiming it was "periodontal disease" when she's a small dog with an under bite with no gingivitis. At least that one was less than our deductible (but it would be nice to have it applied).