Eventual fairness

10
Out of 10

There was a misunderstanding from my vet's manner of charging for an initial visit and acupuncture administered at the same time. I received several refusals for the claim. Eventually, my vet sent a letter with an explanation that allowed Trupanion to cover the charges. Generally, I find them to be extremely prompt in their decisions on a claim. Payment usually is prompt.

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Injury/illness

Eye problem

injured foot
Claim Amount
$100 - $500
Breed

Mixed Breed

Age of Pet
Under a year

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