We are so happy with the customer service we have received from VPI over the past several years. They are knowledgeable, responsive and truly caring about their customers & our beloved pets. We have lost a couple of our pets since we have had VPI and they have been there for us both times by responding to our claims quickly & also showing us compassion for our losses. Having VPI during our most recent loss of our sweet young dachshund "Rosie" due to a disc rupture that was ultimately untreatable, but allowed us to take extra costly steps to try to save her. Although it was to no avail it gave us the "peace of mind" that we did all we could to save her. VPI is worth every penny we pay them and beyond! Thank you VPI!!!