Very long payout time

3
Out of 10

I submitted a claim that was received by the company January 1st of this year. It is now March 4th, and I still have not been reimbursed. I received a phone message weeks ago that said the claim had been processed and I would get my check in 2-3 weeks. I'm still waiting. I called them and the claim is awaiting final approval. The very nice customer service rep. made excuses about what a busy time of year my claim was filed in, and how they are recruiting more staff reps. to process claims. My account was given to this company when Purinacare stopped granting pet insurance, and if my pet was younger, I would shop elsewhere. Because of the long processing time, I would not recommend this company to others. They have my email, if there is a delay, I would have appreciated a message telling me of the change in processing and what new date I could expect a check. I'm not made of money, and the bill was a fairly expensive one.

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Injury/illness
wellness checkup
Claim Amount
$100 - $500
Breed

Labrador Mix

Age of Pet
1 - 8

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Posted: 03/11/2015
By: Melissa

Hi Robin,I too have been waiting since January 6 when the claim was submitted and I've always had good luck with them and have had insurance with them for many years..I'm waiting for a very large claim and have gotten the same story, it's been approved just waiting for a signer to sign off so claim can be paid..it's getting ridiculous at this point..

Posted: 03/23/2015
By: Mili

Thank you for your comments. I'm looking for new pets' insurance and reading your stories helped me with my decision. I'm going to shop some place else. Wishing you good luck.

Posted: 06/01/2015
By: Andy

Hi,
Thank you for sharing your experience. I have a claim submitted since March 24th and have not heard anything up until now, june 1. They said as per agreement they have up to 60 days to process it. When did they end up paying you?

Posted: 07/09/2015
By: Bill

THEY CUT A CHECK FOR ME AND IT TOOK A MONTH AND HALF FOR THE CHECK TO BE DELIVERED TO ME IN THE MAIL AFTER PROCESSING TOOKTWO MONTHS FOR A WELLNESS CLAIM! NOW MY NEW DOG IS WITH EMBRACE, THE VET DOESN'T HAVE TO SIGN WELLNESS CLAIM AT EMBRACE JUST NEED PAID INVOICE. CLAIM FAXED IN MONDAY, DIRECT DEPOSIT IN MY ACCOUNT THURSDAY OF SAME WEEK! 24 PET WATCH CAN'T TOUCH THIS ON THEIR BEST DAY!