Honest and caring company

9
Out of 10

Many months (over a year) after the death of my pet I discovered I had not cancelled my coverage or filed many stale claims. When I contacted customer service, they quickly offered to refund all premiums since the death of my pet and also express their sympathy for my lost. When I told them I had claims for many claims over a year old they said, no problem, send them in. Well I never expected to hear back from them. I was wrong, they credited my credit card account with all the premiums overpaid promptly and processed many years of claims within the month. These are honest and caring people.

Did you find this review helpful?
Injury/illness
Claim Amount
$500 - $1000
Breed

Labrador Retriever

Age of Pet
Over 8 years

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