Very little in return...for high costs of policy.

Out of 10

We have had your insurance for a few years now...while changing over from one company to yours our third dog was not eligible...we could not at that point get her insured at we were disappointed at the very start. We receitly sent in a claim for Sailor our male dog of about 400.00 and got a WHOPPING 2.15 cents back on our policy return....very very sad. Not sure we will continue feel that we pay lots of coverage but you all find ways not to pay back.

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Claim Amount
$100 - $500

Cairn Terrier

Age of Pet
1 - 8

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Posted: 05/05/2015

Brian and Sandy, thank you for your feedback. I took a look at the claim you were referring to and see it was wellness, which you had already come close to maxing out earlier in the year at $200 (just $2.15 short). We do have higher limits for our Wellness Rewards plans (going all the way up to $650 a year) so at your renewal, you can adjust accordingly for your needs.