I have nothing but good things to say about VPI. We had a different insurance when we first adopted our dog--a rescue who was 5. I switched to VPI because I had heard good things, and they have been fantastic. Chester had no care the first half of his life, and had a few medical issues when we first brought him home. Now, he is a senior, and with that, came arthritis, thyroid problems, and now heart problems. We have had some really big bills of late, and VPI has been reimbursing in a very timely manner, and covering quite a bit. It has paid for itself and then some. I am so thankful we have the cushion of knowing we have coverage!