Darci P. could not have been more helpful! She took my issue with the appeal process for my cat Oreo as if it was her own pet. She was genuinely concerned and wanted to help as much as she could. My experience with this ins process has not been very pleasant and really deterred me away from ever wanting to have an ins policy on a pet again. But she has definitely changed my outlook on that since her helpfulness on this matter. She is a great asset to this company and wish there more people out there that truly cared like she did.