Not Happy

Out of 10

My dental claims were denied for my both of my dalmatians. My first one was a cleaning and an extraction (because she'd damaged it on a bone- which is supposed to be ACCIDENT) and PBI denied it. Said it was neglect! Neglect would have been to allow it to remain! The 2nd one was a cleaning that was also denied because they again said it was Neglect. I wasn't about to put my dog under anesthesia needlessly prior to this so the reason she was getting her teeth cleaned was because there was some tartar. It makes no sense to me whatsoever. Oh and I HAD to post pone her dental cleaning for a bit due to her having several cysts that popped up and the vet said they were a priority. We didn't do them at the same time because we did not want a higher infection risk to be present.

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Claim Amount
Over $1000


Age of Pet
1 - 8

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Posted: 02/24/2015
By: Sarah

most if not all insurance companies doesn't cover cleanings. I'm surprised they didn't cover the tooth extraction though. My dog fractured her tooth and it had to be removed and Pets Best covered it. Not the cleaning, but the fractured tooth.

Posted: 03/23/2015
By: Pets Best Cust…

Dear Dina,
At this time our plans don’t provide coverage for dental health care, however if there is an accident, then we’re able to provide benefits for extractions, and the reconstruction of canines. We were able to reimburse you for the benefit limit for the teeth cleaning.

We never want to disappoint customers, and while the policy does cover most accidents and illnesses, as with any insurance policy, there are some exclusions and limitations. Please don’t hesitate to contact us, if we can be of assistance or answer any of your questions.


Pets Best Customer Care