disappointed

2
Out of 10

They are going out of their way to relate everything to a pre existing condition. At least they covered his thyroid medication. Had two months before they decided his new issue with his liver is because of his pre existing seizures. Vets have stated in the medical records they are not related, but healthy paws still denies coverage. Can't wait to see how they respond to this review. I am sure it will be very nicely worded and deny any fault or deception.

Did you find this review helpful?
Injury/illness
liver
Claim Amount
$100 - $500
Breed

Pomeranian

Age of Pet
1 - 8

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Posted: 02/17/2015
By: Tim

Pam,
As a company we value the input of our clients, good or bad. Unfortunately, we cannot find your account in our system using the information provided in your review and this makes it impossible to speak to your issue with any degree of accuracy. We would really like to review the specifics of your claim with you, so If you’re interested in sharing some details, please contact us at 800-453-4054 and ask for Jen, our VP of Claims and Customer Care. We take customer service very seriously and this helps us improve every aspect of our promise to our customers.

The Healthy Paws Team