Could be better

5
Out of 10

My cat has been seen since aug of 2014 for anal gland issues. Vet says that they are defective and not emptying on their own. Trupanion does not cover expression which is really terrible saying that it's maintenance. It really isn't. My cat has had infections because of this. They will cover that but not expression to prevent the infection from happening again. Doesn't make sense. I've called twice now and still they won't cover it.

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Injury/illness
Anal gland
Claim Amount
$100 - $500
Breed

Domestic Shorthair

Age of Pet
1 - 8

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Posted: 04/11/2015
By: Leo at Trupanion

Hello Rita,
Thank you for providing your feedback, and sorry to hear about your cats continued issues. Anal gland expression is not covered by our policy unfortunately as it is considered maintenance/preventative care as documented in our policy.

Please let me know if you have any additional questions about our exclusions or general policy.

Best regards,
Leo