Our dog was very sick and needed some pretty intense and very expensive treatment to save his life. This was our first claim experience with any type of pet insurance so we were a little apprehensive to go ahead and approve the treatment. We love our Baster dearly, but there was no way we could afford the entire bill on our own. We went ahead with the treatment and not only did Healthy Paws pay exactly as promised, they did it amazingly quickly and without hassle of any kind. they were helpful throughout the very easy process and showed real concern for Baxter's well being.I would not hesitate to recommend Healthy Paws to any pet owner.