It still amazes me how wonderful this company is. My dog recently lost her tail to cancer. We were at a loss. Not only were we scared to death about losing our baby, but we did not know how to begin dealing with the all of the tests and surgeries. Not only did Pet's Best walk me through the claims process BEFORE the surgery so we would know what to expect, but they lent me a very understanding, kind ear while I cried on the phone. The claims representative worked directly with me so that I received the absolute MOST from Pet's Best and did not once try to find a way around payment. She showed me exactly how to claim it and the covered EVERYTHING. Our baby is happy and healthy and sporting her new nubby tail with pride. I cannot thank this company enough for the support and care they showed our family throughout this entire process...Thank you again!