I've always owned pets, but was new to pet insurance when I got a new puppy last year. I researched a lot of companies before choosing to go with Healthy Paws. Recently, I found out what a great decision this was. You never really know how an insurance company will pan out until you are faced with a crisis. Our girl got very sick and spent a week in the hospital. Everything concerning my dealings with Healthy Paws at this time was A+. Their website and apps are very consumer friendly and make for seamless claim submittal. Their processing and payment times and super quick. They even inquired about how my girl was feeling, wanting to know if she was okay. Highly, highly recommended!