I worked with Melissa DeMedio. Despite that j was very frustrated at the beginning of the call, Melussa empathized and took immediate action. This required her to do research, contact my vet, and other things. She called me personally about 30 min after we originally spoke to let me know that we had everything she needed to successfully submit my claims. She then followed up again with a call several days later to keep me posted. That is really motivation and highly appreciated.
So glad Melissa is on your team and turned a dropped ball (on Petplan's side) into a good experience. Thank you Melissa. I hope you are recognized for your exceptional customer service!