I adopted my dog Loki from North Shore Animal League when he was six months old. The representative suggested PetPlan Insurance because they saw how active he was from the beginning. When I saw the coverage and how low the monthly fee was, I decided to move forward. Less than two years later, Loki began having seizures. The Vet ran every test possible and he was diagnosed as an epileptic. It was a sad and expensive time for me. Pet Plan made the process very easy. They filed the claim in a quick and easy manner; they stayed in communication with me (via email) every step of the way, and were available to answer questions whenever I called. I appreciate that they did not bury me under endless paperwork and were fair in regards to the reimbursements. I recommend PetPlan to everyone I know who is adopting a pet.