Pros and Cons

Out of 10

We cover all basic expenses such as vaccines, fleas & worms. We cover doctor fees. -But, Insurance is good to have for things that you do not predict. Such as Cancer. Trupanion is great because they good for what they say. They do cover in a situation of crisis. The only thing I dont' like is that I think my dog's file has opinions and comments written on there. I know that because the way customer service acts. I think they should be taken off because they do not have anything to do with the service or product Trupanion sells. Nor does it have anything to do with the payment Trupanion requires. In a nutshell, cs or anyone's opinion should be kept to themselves - we are doing business with the service- no comments needed or opinions needed to swing things - The opinions makes the product look not to its best standards. It's like a medical facility where staff is not focused on the terminally ill - but, focused on influences or opinions about the patient. It makes the medical service look cheap.

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Claim Amount
$100 - $500

Labrador Mix

Age of Pet
1 - 8

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Posted: 01/17/2015

Hello Kim,
I am sorry to hear about that. Trupanion strives to be its best in terms of great service and professionalism. While we do take notes of our phone calls, we do our best to keep it as factual and relevant as possible.

If you do encounter any representatives that you have a negative experience with, feel free to contact us at

Thank you!