I am so pleased with all aspects of Pets Best Insurance. On all fronts I have been so pleased. Claims are quick, reps. Very nice and helpful. Unfortunately my dog has had issues and this insurance has offset the costs A Lot ! P.S Five years ago when my dog was a pup I asked the vet. To recommend an insurance as I didn't have the time to read through all the others. Am I glad I went with Pets Best. Honestly I could not be more pleased!