High prices and very little covered

Out of 10

My insurance has tripled in price, yet the benefits have reduced dramatically. For 2 dogs, i'm paying over $500/month and yet of the claims I've submitted for necessary treatments, I'm not even getting 20% back! One of the treatments my dog required - shockwave - -which the option was do that so she could walk vs have 3 very expensive surgeries done was rejected. Apparently, I was better off charging Pets Best $3K per each surgery vs. $400 for each shockwave treatment. Go figure. As for the rest of the bills submitted for osteoarthritis meds and treatment - -just pennies reimbursed. NOT WORTH THE MONEY!

Did you find this review helpful?
Claim Amount
$100 - $500

Bernese Mountain Dog

Age of Pet
Over 8 years

Leave a comment

Enter the characters shown in the image.
Posted: 01/30/2015

Hi Sharon,
While our policies include coverage for physical, hydro and laser therapy, coverage for alternative treatments such as shockwave treatments are not covered. We hope the 80% of the costs we have reimbursed for several laser treatments and rehabilitation visits that have followed were of some financial help. So far we have reimbursed over $3,000.

Please do not hesitate to contact us, if we can be of assistance or answer any of your questions. We are here to help and want you to have the best experience possible with Pets Best.


Pets best Customer Care