The coverage provided by many pet insurance companies is very similarly priced for the same coverages, so as a pet owner the most important things are that the company:1) Has great customer service
2) Processes claims quickly
3) Covers what they say they'll cover in their policy, without any hassle
Healthy Paws has processes all of our claims in less than 2 days from the date of submission, and has always covered our claims as stated in the policy documents. Their customer service is great: when we messed up a claim submission, there was no problem, and we resubmitted and had the problem sorted out within a few hours. We received our claim checks before our dog even had her sutures removed!