My husband insisted on getting insurance on our puppy. I looked into reviews for many of the pet insurance companies out there and based on reviews and price that Healthy Paws was the one for us. I am SO HAPPY we went with them. Not even 4 months after getting her insurance she tore her ACL. With vet bills and surgery it was over $3,000.00!!! It has only been 2 weeks and we have already received the reimbursement check for the surgery!! It would have been even quicker but I hadn't realized that our vet had not sent over all of her medical forms. After I submitted her bills online, which was SUPER EASY, I received an email stating that they were waiting on those forms. I called the vet to have the correct forms sent over then called Healthy Paws to let them know that they would be faxing them over. They said no problem and that it takes just a few days to be processed when faxed. Well a few days later I got another email saying that they still needed the medical forms. Frustrated, I called Healthy Paws to see what was wrong. Leslie and Erin were so nice and helpful. Even though it was probably very frustrating on their end they NEVER expressed any sense of annoyance with me. They actually said they would be happy to call the vet to tell them exactly what still needed. The next day I received an email that it was all being processed. A day after that I received the statement showing the breakdown on how they are reimbursing me and that the check was in the mail. I HIGHLY recommend Healthy Paws. Every single part of this process with them has been easy which is great because then we could concentrate on our baby and getting her better!!!!